Most households run on memory, reminders, and reactive effort. hom replaces all of that with a dedicated Home Operations Manager, a real person, providing customized, in-person support — so your home stays handled without you having to think about it.
home operations management
Your home,
handled.
Consistent, in-person support that keeps your home running smoothly. Organizing, errands, seasonal prep, weekly resets. Your entire to-do list, finally done.
Sound Familiar?
"Weekends are not mine. They belong to everything I did not get to during the week."
The average household loses 10 to 20 hours a week to home admin and upkeep. Scheduling appointments, running errands, house resets, life logistics. Tasks that stack up throughout the day and never fully get done.
6:47 am
"The car's been making that noise for three weeks."
You add it to the list. The list that never gets shorter.
8:03 am
"Someone has to be home when the plumber comes."
You block your calendar. You spend the morning waiting.
9:31 am
"Did I reschedule the cleaning after the holiday?"
You are not sure. You will check tonight. You do not check tonight.
10:55 am
"The gutter is pulling away from the roofline."
You have been meaning to call someone about that for a month.
11:40 am
"The guest room isn't ready and my parents arrive Friday."
The linens, the dishes, the itinerary planning. You have no idea when you'll do it.
12:08 pm
"The kids need new cleats before Saturday."
You add it to the list. Right below the car noise.
1:44 pm
"Someone needs to schedule the furnace inspection before winter."
You make a mental note. The mental note joins the others.
2:55 pm
"Still haven't picked up that prescription. Or booked my annual checkup."
One thing on the list becomes two. Both will wait until they can't anymore.
5:02 pm
"We never sent a gift for their new baby."
Two months ago. The window has probably closed. You feel bad anyway.
6:15 pm
"The pantry is empty again somehow."
You get home from a long day. There is nothing to cook and no plan for dinner.
8:45 pm
"I still have those Amazon returns sitting by the door."
The return window ended yesterday.
24/7
"I'll get to that this weekend."
But the weekend comes and goes. Somewhere between the errands and the catch-up, it's Monday again.
6:47 am
"The car's been making that noise for three weeks."
You add it to the list. The list that never gets shorter.
8:03 am
"Someone has to be home when the plumber comes."
You block your calendar. You spend the morning waiting.
9:31 am
"Did I reschedule the cleaning after the holiday?"
You are not sure. You will check tonight. You do not check tonight.
10:55 am
"The gutter is pulling away from the roofline."
You have been meaning to call someone about that for a month.
11:40 am
"The guest room isn't ready and my parents arrive Friday."
The linens, the dishes, the itinerary planning. You have no idea when you'll do it.
12:08 pm
"The kids need new cleats before Saturday."
You add it to the list. Right below the car noise.
1:44 pm
"Someone needs to schedule the furnace inspection before winter."
You make a mental note. The mental note joins the others.
2:55 pm
"Still haven't picked up that prescription. Or booked my annual checkup."
One thing on the list becomes two. Both will wait until they can't anymore.
5:02 pm
"We never sent a gift for their new baby."
Two months ago. The window has probably closed. You feel bad anyway.
6:15 pm
"The pantry is empty again somehow."
You get home from a long day. There is nothing to cook and no plan for dinner.
8:45 pm
"I still have those Amazon returns sitting by the door."
The return window ended yesterday.
24/7
"I'll get to that this weekend."
But the weekend comes and goes. Somewhere between the errands and the catch-up, it's Monday again.
Hover to pause
6:47 am
"The car's been making that noise for three weeks."
You add it to the list. The list that never gets shorter.
8:03 am
"Someone has to be home when the plumber comes."
You block your calendar. You spend the morning waiting.
9:31 am
"Did I reschedule the cleaning after the holiday?"
You are not sure. You will check tonight. You do not check tonight.
10:55 am
"The gutter is pulling away from the roofline."
You have been meaning to call someone about that for a month.
11:40 am
"The guest room isn't ready and my parents arrive Friday."
The linens, the dishes, the itinerary planning. You have no idea when you'll do it.
12:08 pm
"The kids need new cleats before Saturday."
You add it to the list. Right below the car noise.
1:44 pm
"Someone needs to schedule the furnace inspection before winter."
You make a mental note. The mental note joins the others.
2:55 pm
"Still haven't picked up that prescription. Or booked my annual checkup."
One thing on the list becomes two. Both will wait until they can't anymore.
5:02 pm
"We never sent a gift for their new baby."
Two months ago. The window has probably closed. You feel bad anyway.
6:15 pm
"The pantry is empty again somehow."
You get home from a long day. There is nothing to cook and no plan for dinner.
8:45 pm
"I still have those Amazon returns sitting by the door."
The return window ended yesterday.
24/7
"I'll get to that this weekend."
But the weekend comes and goes. Somewhere between the errands and the catch-up, it's Monday again.
Swipe to read more
You worked hard to get to where you are. The weekends, the evenings, the moments in between. Those should be yours. hom makes sure they are.
On-demand gigs
Task Marketplace
$80–150 /hr, per task
Customized support
hom
From $45 /hour
Full-time staff
Personal/Family Assistant
$60,000–80,000 /year
Support
- ✕A different person every time
- ✕One-off support for a specific task or job
- ✕Skilled in one specific task. Not built for the broad, ongoing needs of a household
- ✕You own finding, vetting, and managing every task or job
Support
- ✓A dedicated Home Operations Manager who knows your home deeply
- ✓In your home weekly, anticipating what is needed, not just responding to requests
- ✓Broad, adaptable skills across every dimension of your home
- ✓Every employee is vetted, hired, and managed by hom
Support
- ✓Typically, a dedicated person hired for full-time or part-time support in your home
- ✕You own hiring, managing, training, and turnover
- ✕You own the admin of payroll, state filings, and securing insurance policies
- ✕You own the costs of being an employer: insurance, workers comp, disability, FICA. Roughly an additional 16% on top of their pay
Flexibility
- ✓Book support for one-time tasks or jobs with no long-term commitment
Flexibility
- ✓Adjust monthly hours as your life changes, with no long-term commitment
Flexibility
- ✕Typically, a multi-year commitment
Continuity
- ✕Start from scratch with every job
Continuity
- ✓Deep, compounding knowledge of your home that lives in the hom platform. If turnover happens, the transition is smooth and nothing is lost
Continuity
- ✕All knowledge leaves when turnover happens
The Solution
Customized household support to help you reclaim your time.
With hom, you get a dedicated professional who handles the organizing, errands, seasonal prep and upkeep that keep your home running. They get to know your home, show up consistently, and adjust as your life changes.
Customized support
hom
From $45 /hour
Support
- ✓A dedicated Home Operations Manager who knows your home deeply
- ✓In your home weekly, anticipating what is needed, not just responding to requests
- ✓Broad, adaptable skills across every dimension of your home
- ✓Every employee is vetted, hired, and supported by hom
Flexibility
- ✓Adjust monthly hours as your life changes, with no long-term commitment
Continuity
- ✓Deep, compounding knowledge of your home that lives in the hom platform. If turnover happens, the transition is smooth and nothing is lost
On-demand gigs
Task Marketplace
$80–150 /hr, per task
Support
- ✕A different person every time
- ✕One-off support for a specific task or job
- ✕Skilled in one specific task. Not built for the broad, ongoing needs of a household
- ✕You own finding, vetting, and managing every task or job
Flexibility
- ✓Book support for one-time tasks or jobs with no long-term commitment
Continuity
- ✕Start from scratch with every job
Full-time staff
Personal/Family Assistant
$60,000–80,000 /year
Support
- ✓Typically, a dedicated person hired for full-time or part-time support in your home
- ✕You own hiring, managing, training, and turnover
- ✕You own the admin of payroll, state filings, and securing insurance policies
- ✕You own the costs of being an employer: insurance, workers comp, disability, FICA. Roughly an additional 16% on top of their pay
Flexibility
- ✕Typically, a multi-year commitment
Continuity
- ✕All knowledge leaves when turnover happens
Swipe to compare →
Home Operations Manager (OM)
nounA real person, with full ownership of how your home runs. Anticipating what is needed before anyone has to ask, handling the details that quietly consume your week. An operator who does not need explicit instructions and knows how to read between the lines. The human layer no app can replace.
Synonyms: House Manager; Household Manager; Home Manager; Family Assistant; Mother's Helper; Chief of Staff for your home; the solution to your mental load.
Our Services
What hom handles
From life operations to preventative maintenance and everything in between, your Home Operations Manager handles it all. The categories below are just a glimpse into the ways your Home Operations Manager can provide support.
Life Operations
We tackle the admin that quietly consumes your week.
•Meal planning, grocery ordering, and pantry restocking
•Household inventory tracking and replenishment
•Scheduling doctor, dentist, and personal appointments
•Event planning and day-of support for birthdays, holidays, and dinner parties
•Gift research, purchasing, and wrapping
•Managing the mail and the packages piling up by the door
•Travel planning, packing and pre-trip prep
Household Organization and Systems
We bring order to how your home runs, and keep it that way.
•Organizing the pantry, the closets, and the garage, as an ongoing system, not a one-time project
•Regular house resets: light cleaning, dishes, and laundry
Seasonal Preparation and Transition
We get ahead of every season so it never catches you off guard.
•Holiday decorating, from setup to takedown
•Sourcing and ordering seasonal items before they sell out
•Restocking the things you run out of every year
•Swapping out wardrobes
Preventative Maintenance and Home Upkeep
We do not wait for things to break. We track and schedule so your home stays one step ahead.
•Seasonal maintenance planning
•Appliance and systems tracking
•Warranty and service documentation
•Vendor sourcing
Life Transitions
When life shifts, your home needs to keep up. We build the structure for the change.
•Move preparation and coordination
•New baby or family expansion prep and support
Systems
hom technology transforms everyday tasks into household systems
Every completed task informs the next one. Your Operations Manager documents your preferences, refines how things get done, and builds playbooks so your home runs with less input from you the longer you work together.
When something comes up, you submit your task and your OM handles it. Full visibility into what has been done and what is coming next lives in the app. You are always informed and never have to ask.
Completed this week
Car oil change booked
Vendor
Dentist appointments set
Admin
Pantry restocked
Upkeep
Laundry done and put away
Upkeep
Hours used
14 / 25 hrs
Up next
Amazon returns dropped off
Closet organization
HVAC service quote
Built for you
Customizing your support plan
We start by understanding how your home actually works, then build a support structure around it.
01 — Discovery
A conversation about your real life
Vendors, routines, recurring friction, and where the mental load lives. We define the right level of monthly support together — how many hours, which days, and what rhythm fits your household.
02 — The Perfect Match
The right person for your household
You're matched with a highly skilled hom professional, your dedicated Operations Manager (OM). The match is based on your specific household needs, the type of tasks, the rhythm of your life, and the skills that matter most (ex. organizing, scheduling, planning).
03 — Execution
Your home starts running
You keep a simple priority list. Your OM owns the execution. The more they know your home, the less you ever have to say. Full visibility into everything they are working on lives in your pocket through the hom app.
04 — Continuity
Built to grow with you
As your life evolves, hom adapts with you. No resets. The system stays intact and your home keeps running.
Our Operators
We have high standards
The people who enter your home and your life should meet an exceptional standard. hom makes sure they do.
Screening
A high bar, enforced at every step.
Every Home Operations Manager is an employee of hom. Not a contractor. They are selected from the top of the applicant pool and put through in-depth interviews, background checks, and reference checks. Organized, resourceful, experienced.
Training
Your Home Operations Manager is never figuring it out alone.
Behind every client relationship is hom's full operational infrastructure. Ongoing education, expert resources, and a peer network of experienced OMs they can draw on.
Continuity
No search. No vetting. No starting over.
Hiring a household professional on your own means weeks of searching, vetting, and hoping for the best. hom has already done all of it. And if anything changes, we manage the transition. The search is never yours to run again.
Service Areas
Now serving the Rochester, NY area.
Not in Rochester? Let us know where you want hom to launch next.
Click here to get started